Spedizioni regolari ogni Mercoledi e Sabato. Gratuiti per tutti gli acquisti sopra i 49€!
Spedizioni regolari ogni Mercoledi e Sabato. Gratuiti per tutti gli acquisti sopra i 49€!
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FAQs

  • I am curious… what does Kokarcia mean?

Kokarcia is inspired by a Turkish word meaning "skunk" like in our logo.

  • Why did you choose a Turkish name for an Italian brand?

Well, we're actually a team of two, Grazia from Venice and Gaye from Istanbul (but based in Milan). We created Kokarcia in December, 2017 in Italy to make authentic clothing for curious kids and sometimes also for their curious parents. We design all our clothes in Venice, but get most of the fabric in Istanbul and collaborate with small tailoring ateliers to realize them in both countries.   

  • It’s getting more interesting… Where can we buy Kokarcia?

For the moment, you can buy our clothes directly only in our website or by sending us an e-mail to kokarciaatelier@gmail.com. We also participate in local fairs and markets especially in Milan area. In order to remain updated about our events, we recommend to follow us on our FB or Instagram pages.

  • I have a shop, can I also buy your clothes to resell in my shop?

Yes, you can! Please contact us directly by sending an e-mail to kokarciaatelier@gmail.com

  • I’m actually interested in buying online. How will you deliver the pack? 

We work with reliable couriers in Italy to delivery your packs, both nationally and internationally. We confirm you  via e-mail once your pack is shipped, usually 2-3 days after your purchase and it will typically takes to

-Italy: 2-4 days with standard shipment (€7)

-EU: 5-10 days with standard shipment (€10) or 2-4 days with fast shipment (€15).

-Rest of the World: 5-10 days with standard shipment (15€)

*Standard shipment in EU and the rest of the world does not allow tracking the pack.

For orders more than €100 the standard shipment is free of charge.

  • I’m uncertain about the size. Which are the guidelines to choose the right size?

We use the standard guidelines for kids clothing. We usually recommend to buy a size larger to make sure your child can wear it for longer time, e.g. if your kid has 10 months, it's better to get a 12-18 months size. The only exception is for the Nazar collection dresses which wear larger, in this case it's better to get a 6-12 months size for a 10 months baby. If you have any doubt regarding the size, please write us directly at kokarciaatelier@gmail.com.

Our dresses in adult size is one size only and is equivalent of Small/Medium women size.

  • Now I found the right size! How can I make the payment?

You can use PayPal or your credit card to purchase on our website. If none of these options work for you, you can also make us a bank deposit.

  • I received the pack and it is lovely! How do you recommend me to take care of it? 

We recommend to wash your Kokarcia item not more than 30º, and with like colors. Please also use a soft iron, and don't dry clean or use a tumble dryer. The dresses may shrink up to 5%.

  • I received the pack but unfortunately it’s not the right fit. How can I return it?

We’re sorry that the item did not fit right. To be eligible for a return, please contact us directly at kokarciaatelier@gmail.com within 14 days after you purchase your item.  We can exchange it with another available item or give you a gift card. We make refunds only in case of damaged or defective items. Please note that the cost of the shipment for the return is on your charge and responsibility. Once we receive and inspect the return, we will contact you as soon as possible to notify you whether your refund is approved or rejected.